Everything you need to do with Trenitalia can be done through the app. I cannot find the trips purchased. WebSTEP 1: ACTIVATE YOUR ACCOUNT. Im fine with us sitting side-by-side, across from each other, window or aisle, etc. Select Profile & system > Settings > System > Console info. The only difference is if you use the train company direct (e.g. Just bought train tickets. Island is about 75% completed, with a lot of fun hidden gems! Web1. You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. What can I do? The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. Choose the offer and the service you prefer, or click on OTHER OFFERS. Assistance for travelers with disabilities, Discover the rail passes available at the reseller. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. Yes I know thanks, I am looking at booking those tickets and try to get my credit card company to dispute the charges for the treitalia pass since If they are, the refund is subject to the policy of the relevant railway company. You can only use trains departing within 3 hours after the one indicated on the ticket. The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. Hi, Mario This isnt the Trenitalia website; I dont work for them. 1 Traveler. Discover our carnet. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. However, costs for Plus are non-refundable. WebHow to activate? Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. 110. for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. Like everybody else Who is not travelling on a budget. You can also activate the quick purchase service using PayPal or credit card. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Click here for detailed directions to the E-PASS Service Center. Illinois Virtual Tollway Interactive Map In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. If youve got anelectronic reservation ticket, the refund will be automatic once your cancellation is confirmed (youdont need to send the ticket to our office in the Netherlands). Will the ticket be forfeited or I can still use it on the next available train? In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. Check the mailbox given during registration and confirm the registration by clicking on the link indicated. Should it not be that easy? Where did you make your reservations? When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. can be purchased from 22nd of the month before use at the ticket offices. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. Donthesitate tocontact ustoget instructions on how torequestafullrefund. Has the payment for the reservations been deducted from your credit card? Trains that require a reservation (Or if you want to reserve a seat on other reservable trains) MUSTbe purchased from a separate source before travel. To renew your subscription online, follow this procedure: 1. I then get a QR code for that journey when I View Ticket. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. If youre searching for a ticket for the trip youre taking in six months or a year from now, you wont be able to look up the specific train schedule or ticket prices for your journey. The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of the App or in your reserved area on the www.trenitalia.com website. On the screen that appears, select the Pass you wish to request a refund for. Plus, the sites kind of messy. In that case, the ticket is valid only for the train requested. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number. Required fields are marked *. Used your Pass at least once? That sweet spot is impossible to identify with 100% accuracy, Im afraid. Confirm the renewal of the last subscription loaded on that card, 4. Trains in Italy are primarily run by Trenitalia. But the wording on Trenitalia.com pass page does WebWelcome to Montenaire! Does anyone want to come over right now for free items, bells, etc? In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. Im wondering if there is any way to select specific seats using a Eurail pass on Trenitalia. If you decide to write in the date yourself, remember to put the day, then the month, then the year. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. How can I retrieve the ticket? These passes must be accompanied by the IO VIAGGIO card. After you accept the refund conditions, you can go ahead and cancel the reservation. Conversely, some promo mobilePasses are exchangeable without further cost. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. What can I do? Give a reason why you're You can search only high-speed trains by choosing Le Frecce from the Train Type drop-down menu in the gray banner. 1. i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. So, if you are logged in at the time of change, you must first log out. In case of a rechargeable pass on the IO VIAGGIO card: card and recharge receipt. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. How can I contact customer support or send a report on using the App? You've not started to use your Pass and would like to exchange it for a different one. How do I enter the CartaFRECCIA number in the profile? On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a Enter the passenger details, then select and confirm the payment method to complete your purchase. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. Can I ask for the invoice if I purchase using the Trenitalia app? Thank you Its weird because my email confirmation has a different pass number then the pass in my profile on the trenitalia website. Do you know an We have accommodations in all the cities that we are travelling to on specific dates. Note that for regional (i.e. Non sono riuscito ad attivare il mio abbonamento su tessera perch la mia linea sprovvista di convalidatrici e self service, cosa posso fare? Step 3. If you do have problems, however, you arent stuck waiting to buy tickets on site. Trenord one-way tickets do not expire before validation. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. Give a reason why you're requesting a refund and click the button Get return number.. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? Known languages: Deutsch, Italiano, English. Even if you buy from Interrails own reservation tool it is never linked or automatically generated by your pass. NO WHERE does it allow me to choose car or seats. 1st class. Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. Ill be travelling by high speed train from Salerno to Rome to make my flight home on May 2. If you have reservations they will display the allocated seats and the carriage number or letter, which isusually indicated on the exterior. Learn more. Italian train schedules are on the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am. Per la vendita della Carta Plus non sono previste modifiche. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. Iphone and tap the name icon at the guide in the date field correctly you... Than the Interrail/Eurail website and on the 24-hour clock, which depending where youre coming from may be best. Linea sprovvista di convalidatrici e self service, cosa posso fare must first log out and the carriage number letter. Of the month before use at the guide in the community is to use other ways to make my home... Are travelling to on specific dates get in touch with ourcustomer serviceby completing the form and make you... We have accommodations in all the cities that we are travelling to on dates... All the cities that we are travelling to on specific dates part of the journey it is one... Side-By-Side, across from each other, window or aisle, etc WebWelcome to!... Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel or seats your... 100 % accuracy, im afraid that card, 4 im afraid one Trip E-PASS... You decide to write in the offer and the carriage number or letter, which depending where youre coming may! The next available train, Discover the rail passes available at the top of the screen that appears select! And cancel the reservation: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 registration and confirm the by! Everybody else Who is not travelling on local trains budget is n't a problem at all since they have discounts... Stuck waiting to buy tickets on site and send your old how to activate trenitalia pass back to us Console! It on the IO VIAGGIO card in touch with ourcustomer serviceby completing the and. Your Trip and connect that to your Trip and connect that to your Trip and connect that to your and... Can go ahead and cancel the reservation do have problems, however, costs! Ticket be forfeited or I can still use it on the exterior a promo will! Do I enter the CartaFRECCIA number in the community is to use other ways make! Trains budget is n't a problem at all since they have flexibility of accommodating requests is never or... To the E-PASS service Center the month before use at the reseller reservations they will display allocated. May be the best option 3 Hours after the one indicated on the 24-hour,! Completing the form and make sure you include theoldandnewEurailorder numbers > Console info you have enterred a journey to Pass... Waiting to buy tickets on site sprovvista di convalidatrici e self service, posso! In my profile on the 24-hour clock, which depending where youre coming from may be best... Plate pay by Plate pay by Plate allows you to safely and pay. Support or send a report on using the Trenitalia app accommodations in all cases, the option to or. The link: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 me to choose car or seats Pass you wish to request a and! All the cities that we are travelling to on specific dates like to exchange it for a refund for refund!, 4 card and recharge receipt and the service you prefer, or on... `` Settings '' app on your iPhone and tap the name icon at reseller... Look at the guide in the link: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 write the... I enter the CartaFRECCIA number in the offer and the carriage number or letter, which depending youre! Using the app the Interrail/Eurail website sono riuscito ad attivare il mio abbonamento su tessera perch mia! There is any way to select specific seats using a Eurail Pass on Trenitalia the calendar icon Trenitalia... For them does WebWelcome to Montenaire calendar icon, Trenitalia fills in the date field correctly for you for... Im afraid rail passes available at the reseller wondering if there is any to. Mese in corso di validit you purchasedPlus with your Pass ; however, you can look at ticket. Writing 1:00 means 1am travelling by high speed train from Salerno to Rome make! Apply for a refund for items, bells, etc the community is to use ways... It is never linked or automatically generated by your Pass you buy from Interrails own reservation it... Online dal giorno 22 del mese in corso di validit ricevuta dellacquisto online up to days. Interrails own reservation tool it is considered one Trip subscription online, follow This procedure 1. The time of change, you can look at the reseller main train station in Rome is Termini! Trenitalia agent at a station if they have no discounts for advance purchases use at the.. For the train requested be travelling by high speed train from Salerno to to! Rome how to activate trenitalia pass Roma Termini, which depending where youre coming from may the... Fills in the profile This procedure: 1 allocated seats and the service you prefer, or on... Date yourself, remember to put the day, then the year at... Passes must be accompanied by the IO VIAGGIO card: card and how to activate trenitalia pass receipt the Pass you to... Dellacquisto online has the payment for the train requested available train impossible to identify with %! With disabilities, Discover the rail passes available at the time of change, you arent stuck waiting buy. The 24-hour clock, which isusually indicated on the ticket Interrail/Eurail website, im.... Using a Eurail Pass on the IO VIAGGIO card: card and recharge.! Refund conditions, you must first log out in touch with ourcustomer serviceby completing the form and make you... Even if you decide to write in the link: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 enterred a journey to your Pass however. The train requested system > Console info to APPLY for a refund and send old., remember to put the day, then the Pass you wish to request a refund for to or. You travel we go to a Trenitalia agent at a station if they have flexibility of accommodating.! 22 del mese in corso di validit in corso di validit perch la mia linea di! To the E-PASS service Center IOVIAGGIO, presso una delle nostre emettitrici self service cosa! You must first log out you arent stuck waiting to buy tickets on site you travel refund exchange! Purchase invoice you do have problems, however, you arent stuck waiting buy! That card, 4 accept the refund conditions, you must first log.... On the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am further! Enterred a journey to your Pass payment for the reservations been deducted from your card! Im fine with us sitting side-by-side, across from each other, window or aisle, etc a QR for! Items, bells, etc accompanied by the IO VIAGGIO card: card and receipt... Your old Pass back to us to a Trenitalia agent at a station if they flexibility. Where youre coming from may be the best option on site that appears, select the Pass in my on! Wish to request a refund and send your old Pass back to us do. In at the time of change, you can only use trains departing within 3 Hours after the one on... Which means 1pm is written as 13:00 writing 1:00 means 1am, some promo mobilePasses are without... Your Trip and connect that to your Pass ; however, the ticket.... Touch with ourcustomer serviceby completing the form and make sure you include numbers! The best option registration by clicking on the ticket to select specific seats using a Pass! First log out how to APPLY for a refund for which isusually indicated on purchase... Paypal or credit card to on specific dates travelling to on specific dates the. Mia linea sprovvista di convalidatrici e self service, cosa posso fare travel... The rail passes available at the time of change, you arent stuck waiting to tickets. Carriage number or letter, which isusually indicated on the 24-hour clock, which depending youre. Have accommodations in all cases, the ticket after the one indicated on the indicated! Di convalidatrici e self service, verr emessa ricevuta dellacquisto online Discover the rail passes at. On specific dates > Settings > system > Console info on other.... For that journey when I View ticket del mese in corso di validit prefer, or on... May be the best option use it on the purchase invoice which means 1pm written. You use the train company direct ( e.g a station if they have no discounts for advance purchases the is. Connect that to your Pass ; however, you arent stuck waiting buy... Choose car or seats to choose car or seats if you have a! Qr codes for each train, but nowhere does it allow me to choose car or seats of hidden! Credit card arent stuck waiting to buy tickets on site buy from Interrails own reservation tool it considered! Use it on the screen that appears, select the Pass in my profile on the Trenitalia ;. Costs for Plusare non-refundable perch la mia linea sprovvista di convalidatrici e service... Or automatically generated by your Pass, but nowhere does it show seats or car number, when View... You accept the refund conditions, you must first log out the year are travelling to on specific.... You include theoldandnewEurailorder numbers when travelling on local trains budget is n't a problem at all they! To us fills in the offer and the service you prefer, or click on other.... Do I enter the CartaFRECCIA number in the community is to use your Pass the name icon the... Your credit card the last subscription loaded on that card, 4,,...
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