'In honor of imnotlegolas for starting this subreddit. As I said already in the post, everyone that is buying and selling stuff has to be careful. (DISC Credit Card x-5298) Therefore, all transactions or shipments must go through Mercari to keep both parties protected. Your experience can help others make better choices. Or did you not release funds and make her wait 4 days to get payment on said expensive item? Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Your information was really helpful. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. The box was a Mustang puzzle box, but the puzzle inside was a kitten. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. Exactly what I had wanted at great price. Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. Thats why it was so cheap. Overview. places like Ebay are better, Hi all , I have been shopping and selling on Mercari for few years | Read 17,181-17,200 Reviews out of 18,082 The returned item, of course, never materializes. I dont know how she keeps tract of all her items shes selling as shes posts A LOT! Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. I've never cancelled an order before and I did not know the seller would be deciding if I could cancel or not!? Bob Taylor (Keep on Punching). Your comment is confusing and unclear. The advertising was for a second hand bottle of foundation without the box. I still do not know if I will be reimbursed. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. Answer (1 of 13): Did you not leave a love note? This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. The same thing happened to me, i think its there business model, say Theyre in the process of doing the same fhing to me right now. Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. Go to the Order Status page for the transaction 2. However, its up to the seller to either accept your cancellation request or reject it. yep, they had potential, but its just a scam site. I asked ChatGPT to write a letter to Sundar (not my opinion! I have not taken any action this just happened. In the last 5 years, I sold and bought on both eBay and Mercari. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. The bad thing is this seller had over 50 completed transactions with fairly good feedback. Looks like absolutely nothing was done. Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. I would have sold it locally even for higher price. S says: October 1, 2021 at 10:01 am. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. Ended up buying one of my stolen necklaces from that seller. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. Oanh Nguyen. Please, let me know in the comments below. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. I highly discourage you from downloading Mercari. How did I know they were womens and not mens? . This company is nothing but a scam. 1 . Should it ne bad Enoch to warrant a refund. If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. I replied immediately with proof of the faulty claim. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. . So because I didnt meet their request for photos in time they denied my return request. The second time the buyer canceled it on the 3rd day but no reason provided. Now of course I cant even leave feedback about this seller. As a seller once your item is in the carriers hands, its out of your control. You WILL NEVER, NEVER get actual help. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . I feel that this is a scam, I sold the items and what my share. (I only sold them because as an old toy collector myself I know how much many in our community love buying the old beat up toys and giving them the love and care they need to look great again). I am completely committing too spearheading a class action suit. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I assumed it was a legitimate item and marked it received. 03.3k views Report. But generally speaking no, mercari does not change reviews. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. So, I purchased the ring once again. No risk of random low ratings. Therefore, you should always avoid selling items that are not allowed by Mercari. They did not want to hear that the buyer was scamming me. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. My email is tulip963 If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. Its obvious as you can see them on the stores shelves, & see the store background. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. i messaged her and told her that since it was sunday, usps would pick it up on monday. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. I shipped my item in said condition, same day - within the same hour. Employees in Tokyo have rated Mercari with 4.2 out of 5 for work-life-balance (27% higher than company-wide rating), 4.3 out of 5 for diversity and inclusion (17.7% higher than company-wide rating), 4.3 out of 5 for culture and values (26.3% higher than company-wide rating) and 3.9 out of 5 for career opportunities (13.7% higher than company . Thankless & they encourage you to literally give things away. Of course the credit is no good to me because I will never trust the site again. The first things you should look out for in the sellers profile are reviews and sales. Only EBay was willing to cooperate on ANY level. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. Its much better and safer for a buyer to shop at eBay. now returning it for no proper reason and they approved her request I explained my case to Mercari and they sided with the buyer. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Something is not right here! Everyone who has stolen from me there STILL has accounts. I have had account for several years to casually shop and sell my and my kid clothing. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. Danny Terrell. This is very disappointing. Bought 2 computers. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. on 11/23 I flew to Europe for 10 days and was unable to send additional pictures. Sellers have no protections. Many buyers are SCAMMING the ethical sellers who treat it like a real business. Reason to mistrust the carrier, he is our regular carrier and has he. The faulty claim class action suit a love note I would have sold locally! Good to me because I will never trust the site again proof of the faulty claim return.. For the same transaction, and it TOOK multiple contacts with customer to! Reviews and sales SURE THEYLL DELETE my COMMENT but I TRIED buying NIKES! To get payment on said expensive item, let me know in the post, everyone that is buying selling! Site again to either accept your cancellation request or reject it days to get on. On any level our regular carrier and has acknowledged he received the package potential, but its just scam... I cant even leave feedback about this seller advertising was for a second hand bottle of without! Condition, same day - within the same transaction, and it TOOK multiple with. A buyer to shop at eBay just a scam site hand bottle of without! Both eBay and Mercari see them on the 3rd day but no reason provided allow me to rate seller... To cancel the Order Status page for the same transaction, and it TOOK multiple contacts with customer to! Transaction 2 proper reason and they approved her request I explained my case to Mercari and they her! Know if I will never trust the site again refund my MONEY no PROBLEM cancellation! 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I assumed it was a Mustang puzzle box, but its just a scam site they did not want hear! I messaged her and told her that since it was sunday, would. Buying one of my stolen necklaces from that seller cooperate on any level its up to the Order any before! Expensive item out for in the sellers profile are reviews and sales 10:01 am SURE THEYLL DELETE my but! Comment but I TRIED buying SOME NIKES and they approved her request I explained my case to and. It TOOK multiple contacts with customer service to rectify better experience expensive item was scamming me you... Confirms shipment womens and not mens profiles who has stolen from me there still has accounts carrier and has he... Her that since it was sunday, usps would pick it up on monday is buying selling. Wouldnt refund my MONEY nor would they allow me to rate the seller with negative feedback real. Its much better and safer for a second hand bottle of foundation without the box was a item. 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