Room service is available and the full menu can be found on your tv by pressing the portal button. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Our boys had a lot of fun in here, especially Connor. Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! This way all of the staff know not to feed your child something that can hurt them. Wristbands also act as your room key! How much is it per day for all inclusive for 2 adults? Wondering how busy it is 2 years later during peak Spring Break! Let them run free knowing they are always supervised by our trained staff. Guests like you make our Palace family full of joy and satisfaction. We didnt spend any time there. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Your review was amazing! The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. It tasted like a rich, creamy pumpkin pie mouse. This is a very effective way of preventing overcrowding. I am planning a trip there with my family for Christmas 2019. We always could find a chair and restaurant seating also wasnt an issue. This is Los Tacos restaurant. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. Just ignore them and continue walking until you get outdoor. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). We just left the Grand on 1/2/20 after 5 days with our teen girls. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Even at the pools, the beers are served in tall non-breakable glasses. Great review! Yum. Lots of chairs on the beach and always available. We were pleased with how attentive and accommodating the restaurants are to food allergies. The beach is beautiful and the loungers are so comfy. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Youre going to have a great time. Or is it now only if you stay at grand? Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Thank you! Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. Hi & as others have said, thank you for all the details in your review. It was to ensure that if something went wrong, I was responsible. Your email address will not be published. Were going there in January. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. No cost break for a group. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. Its the best I have found. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Staff were super friendly and helpful. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. If you stay at the Grand, you have access to all 3 resorts. We have always loved staying at Sunrise and the ocean views from our room. Thank you for this review. Can you share the more popular ones? Resort credits are optional to use and you dont have to go on the sales tour to access them). Is this the only higher priveldge club? And because the resort is so large, we never felt like it was overly crowded. To make reservations, dial 0 on your phone. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. If you plan to take a day trip, consider visiting at Xel-Ha. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. Great review! The desserts at the buffets are incredible. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. I would say that teenagers would really love this resort. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Unwind in our luxurious accommodations. They asked us at each meal what allergies our son had. Thanks for taking the time to create it! Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. As soon as the attendant let go, Braydon went flying back to the top. We may well just follow your page and plan the next vacation out of your past ones from now on. Thanks for your review. This post is our attempt to answer the questions we had before booking our stay. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. There is a section upstairs for kids 7 years and under that can be left there unattended. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. It doesnt work the same if you are staying at the other resorts. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. I wonder if you know if the beach has food and beverage service with waiters I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. Might sound stupid but I cant seem to figure it out. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Gabino plays from his soul. Thanks. Finish the perfect day off in crystal-clear waters . Hello, When we book all-inclusive vacations we want to make sure the resort is family friendly. Its one of the reasons we like them, too! Thanks for giving an in depth review of the resort. We are considering here for our family Our Vow Renewal in Riviera Maya, Mexico. I am planning a trip there with my family for Christmas 2019. The resort provides free water wings. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. I see the pictures above with small slides that are attached to a little house, is that all? If so how was your experience with this. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. I will cancel one of the reservations in the next couple of days. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). We also tipped at the pool. We watched to the magic show and the magician was really good. Were told the resort has a pillow menu if you dont like the pillows provided. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. This 3-level jungle gym was such a big hit with our boys. If you have a sweet tooth, the desserts at The Grand will blow your mind. We just had a drink in the lobby bar while waiting, and the kids played in the games room. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? . The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. The beds, pillow and linen are very comfortable. The beach was perfect no seaweed like our visit in July. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Several friends are coming with children, looks like the perfect resort for them and those of us without. And, no we didnt swim with the dolphins. Can you recommend some idea of what a family can do in the area until 5pm? Thanks, Mitchel. No, we didnt find the size to be overwhelming. Hi! They can also explore the sister resorts too. AMAZING RESORT. But, Im happy to hear that they are ensuring that everything is safe. The Grand offers room service throughout the day, but we only took advantage for breakfast. It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. I dont ever recall them asking for proof of Connors age (he was 4). Just behind the kids water playground, underneath the giant water slides, is a bike riding course. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. There are limits on how much you can use with certain activities, such as $650 max at the spa. No, the noise was not that noticeable. Would definitely return to the Grand again in the future, but will never buy a membership. . Also, do you have any info on how you get the diamond access? We did visit the kids pool at sunrise and it was fun. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. We continue to be impressed by the variety of food options available under the all-inclusive package. Can we get a studio with connecting doors to another studio? His heart of gold deserves the talent Gabino has. And thats just The Grand property. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. We ate breakfast at the buffet that is connected to the Cusco Restaurant. Moon is like a small village and Sun is a small resort. It was very helpful! If you like this Moon Palace Resort review, please consider booking using this affiliate link. It was nice that we didnt have to make any tough decisions. How much was the cost of everything that wasnt included? The Grand has lots of elevators, so you should have any issues. Yes, they do have a store that had various items in it. The meat literally fell of my fork. If thats true it is a bummer. We are 99% sure we are going to stay at the Grand this March. The fresh pasta we ate atTavola was fantastic. Thanks! Hi, We love this! We were at the grand in dec 2020 for a week. This is where the Flowrider is located (pictured above). Your site is awesome and so helpful;. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. Fresh fish at the main buffet in the Lobby building. We loved Jade.it was delicious and we went back multiple times. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Thanks again. . We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. This is a factor if the resort is over run with us concert goers and you are on a family vacation. 3. Tripadvisor performs checks on reviews. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. Its open from 10:00 am to 10:00 pm. Is it difficult to travel between the resorts and around the Grand itself because of the size? Nice overview. Or you could order from the main menu. We ate lunch at Habibi Lebanase Restauranton our second day. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. The best part is that you dont need to keep track of your towels. Plus the extra $4634 for the 2 singles in studios. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. Doh! These seafood mini-tacos were incredible. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Do you know what is included with that? For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. It was not an issue for us. Very clean comfortable room, water slides, kids club, great restaurants. The water park at The Grand is amazing! It looks like our flight out on the last day does not leave until 5pm. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. We didnt book ahead of time and we didnt have any problems getting in. With all the amenities it surely will have something for everyone. . The staff is amazing and helpful. He made our vacation go from great to exceptional! The bathroom is quite big and it has a large shower with a bench. 5 studios. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Thanks Long-term Palace members with our first visit to The Grand. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. This was Nicoles favourite dish from our visit. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We slept well during our stay. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Travelled during spring break (near full capacity), two adults, two kids. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. From what we remember, we think the pools closed around 9-10pm. Yes all of these photos were taken by us on our trip. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Forgive me if stated already, but did you have a resort credit when you were there. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Thanks for the great post. Very busy in early morning otherwise fairly quiet. Theres also a selection of traditional Mexican breakfast items available. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. There is a kids area thats unparented for older kids. To be honest, we didnt notice. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. Spa - the spa is absolutely amazing. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. This is whats in the closet at The Grand unlimited alcohol. They truly deserve it. We are glad you found the post helpful. You will enjoy your stay. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. Hey Shruti we are planning to go to this place in Thanksgiving. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. Tia and Im glad you had a great trip! I would suggest downloading their app. We like that we didnt have to make formal plans on this vacation. Together with our quality standards, we will always exceed your expectations. I believe these are the Lebanese Falafels, but Im not sure. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. We like that the resort has opted for several smaller pools instead of one or two massive pools. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. Were glad they actually use fresh salmon and tuna for their sushi rolls. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. Bikes and scooters of all sizes are available to use at no extra charge. Also do not overpack!!! The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. We struggled with the tipping etiquette as well. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. The grand has something similar for kids but its a larger play area so I think youd be happy with it. We ordered two as our appetizers. The elegant Lobby Bar chandelier is a work of art. This is one of many games that get kids moving. The bus to the Beach palace resort was great and the beach there is even better! The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Thank you!! The pools are not very large at Sun but are right on the beach. We got the standard beach bag and robes only for the adults and CHI brand hair products. Little bugger! An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. or fee for the food and drinks? You pay the same price, but we get a small commission for every booking. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. 10 Common Family Travel Mistakes (and how to avoid them). Also, any advice on making specific room requests would be great. The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. We would love to return. Thats a lot of squid! Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. One of the buildings illuminated at night. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? We are just trying to figure out how much to bring in US dollars, with tips included. Anyone know how many slides are available for toddlers? Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. The shows were so so (compared to cruise shows) tho. Do you get a pager or phone or something incase they want their parents? Thanks for stopping by, HJ! Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. This property is HUGE. Hello, I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Thank! At least run shuttle service free of cost to beach palace. Foods were good, pastries were amazing. So, I would contact The Grand to ask. My best friend and our spouses and 4 children. Not as big as the Water Park at The Grand, but still pretty cool. Yes, please return and share your experience, Im sure others will appreciate that. Also are any of the pools at grand side heated? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Just wondering if the have floats for the lazy river and do you have to pay for them. That is an extra $2317 per studio. We felt safe, pampered and entertained throughout our visit. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). Just looking at all your pictures of the amazing food. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos.